1. White Cloud Customer Service EB

    Dear “White Cloud User,”

    First, we’d like to apologize for the dissatisfying experience you encountered with our White Cloud product.

    Our cartridges should last approximately 300-400 puffs (using a 3-4 second puff duration every 10 seconds or so). We are the ONLY e-cig brand that offers a cartridge guarantee, so if you receive defective SmoothDraw cartridges (only lasting 50 puffs) please contact our helpful customer service folks for assistance. Don’t forget that we offer some of the strongest cartridges in the world, so if you aren’t satisfied with the Light cartridges, perhaps you could try Full or X-tra strength.

  2. Mark

    Although pricey I am happy with Cirrus II. Smoke(d) Marlboro lights, initially tried light cartridges switched to full strength. Reduces bad cravings, not as satisfying as the real thing but works better than Nicotine Gum. Smoking has been reduced though I haven’t quit yet. Convenient when you don’t want to smell like smoke, also used in bathroom to reduce cravings on long flight. Cartridges do not seem last as long as advertised more than a pack but less than 2 packs

    Good Luck

  3. […] White Cloud offers two kits. The Cirrus which is $189.99, and the new and improved Cirrus II which is $249.95. The Cirrus includes 2 batteries, 5 cartridges, and a USB charger. The Cirrus II kit includes an express USB charger allowing you to enjoy your electronic cigarettes in just 50 minutes as opposed to 3 or 4 hours. The Cirrus II is also 30% lighter and shorter producing twice the amount of vapor than the Cirrus. You can also view our full White Cloud electronic cigarette review. […]

  4. admin

    You can buy additional batteries, USB express chargers, and any other equipment separately. Many customers order additional batteries and USB chargers in case they break or loose one, that way they have a spare or two! The additional batteries are offered on the White Cloud web site by clicking on the Cirrus I or Cirrus II link.

    If you have a defective battery or other defective parts White Cloud will replace them for you! All you have to do is go to their warranty info page and download the warranty exchange form, fill it out and mail them your defects at the address below.

    White Cloud Cigarettes
    Customer Service Hours: 9am to 5pm Mon-Fri
    P.O. Box 1194
    Tarpon Springs, FL 34688
    Email: customerservice@whitecloudcigs.com
    Toll Free: 866-492-6310

  5. tammy

    i have a starter kit but how can i buy more batteries instead of another starter kit

  6. Ann Rynk

    I can’t believe anyone would think White Cloud is a rip off! I have been using White Cloud for 10 months and have not had cartridge issues, I was a 2 pack a day smoker and each cartridge lasts me two days! It took me some time to get used to smoking the electronic cigarette and to keep in mind how many puffs I take and how many times I pick it up because you don’t light it and put it out. But they are the best. I had Smoking Everywhere before and they sucked, my batteries died after 2 days and they wouldn’t replace it! White Clouds customer service is totally awesome. They care about you and take care of you!

  7. WhiteCloudUser


    I have the kit and will say they are a ripoff! First, they are the most expensive, (next to Greensmoke), the cartridges do not last long, like the equivalent to 7 cigarettes. The cartridges come in a pack of 5 and are $20. I am only a social smoker and easily go through a pack a week!

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