CigaretteReviews.org will be adding many new e cigarette reviews over the next few months to help consumers decide which brand is best for different types of smokers. E cigarettes are still fairly new to the United States, but they have become so popular so fast that the industry is having trouble keeping up with demand. A great example of this is two of the e cigarettes we have already reviewed.
Blu Cigs jumped into the e cigarette industry with a splash a little more than 18 months ago, and are already one of the top e cigarette brands on the market. Five to six months after they began selling e cigarettes in the US they began having inventory issues. Blu Cigs, we assume, never expected the volume of orders they began to receive so quickly. They acted fast though, and actually stopped taking orders on their website until they caught up with the back orders they were trying to fulfill. This must have been a tough decision to make. However, they quickly worked to increase their production and employee base so they could handle future orders easily. Today, if a customer orders a Blu Cigs starter kit on a Monday chances are they will have it in their hands before Friday! This is a great success story. Sometimes consumers are quick to bash companies when things do not go smoothly. That is not to say it is not ok to be upset if a purchase is made, and customers are not provided the level of service expected. In an industry as new as e cigarettes there should be a level of understanding that newer companies will have growing pains. The biggest issue occurs when companies are not open and honest with their customers. Blu Cigs acted quickly, and made tough decisions early on to make sure that in the future they would be able to build long lasting relationships with their valued customers. This is a testament to the way business should be conducted online, and a model for future small online businesses to follow.
Newer online companies always want to believe they will have more demand than they can handle, but rarely ever have the capital or the preparedness to realize it early enough to deal with demand. This almost always causes a customer service issue based on the trickledown effect. Ownership and management do not act quickly enough, or do not know soon enough that there will be a shortage in product. Employees are not trained well enough, and do not bring the issue to management soon enough. This almost always ends up with the customer bearing the brunt of not receiving their order in a timely fashion.
Presently, the new e cigarette company V2Cigs, which started less than a year ago, is experiencing the same growing pains that Blu Cigs experienced. Since V2 Cigs came into the industry after many other brands launched they may have thought their growth would be much slower than it has been. V2 Cigs has one of the best e cigarette products on the market today. This has made it nearly impossible for them to keep up with demand. V2 Cigs ownership has been scrambling over the past few months trying to increase their product and staff to deal with their quick growth. CigaretteReviews.org has personally been told by V2 ownership that they have spent countless hours working to increase their production, warehouse space and staff. The owners are basically working 24 hours a day in order to correct these issues. As mentioned earlier, the trickledown effect has hit V2Cigs hard. Customers are very unhappy with the length of time it is taking to receive their starter kits. Many of these customers are ex-smokers or smokers who are attempting to live a cleaner smoke free life style. CigaretteReviews.org has been receiving emails and comments from numerous readers explaining their angst to start using their V2 Cigs starter kits in their quest to switch from traditional cigarettes to e cigs. Many consumers now know the financial savings, and the benefits of using e cigarettes over traditional cigarettes. It is difficult reading comments and emails from consumers asking for help so they can curb their need for a cigarette. The goal of CigarettesReviews.org is to help cigarette smokers learn more about the clean chemical free alternative that is e cigarettes. We do believe V2 Cigs has an excellent product. We hope customers wait for their order to arrive if a starter kit has already been purchased. V2Cigs customers will end up with a superior product.
We received information from V2 Cigs ownership this week that they have increased production, and added staff to handle the overwhelming orders recently received. Ownership says that they expect to have all back orders delivered, and all production concerns under control by the first week of January. Considering the holiday season is in full swing, most companies in the e cigarette industry, as well as every other industry, are dealing with demand issues. We hope V2Cigs can deliver on their prediction.
If you are unable to wait for your V2 Cigs order and decide to cancel, we suggest you consider one of the following brands that we’ve reviewed. CigaretteReviews.org continues to try to provide reviews for all e cigarette brands. The list of brands below has reported no stock issues, and we consider them to have high quality e cigarette starter kits:
Blu Cigs – Well established top rated brand with fast delivery, and many different flavors and strengths to choose from. They are now well equipped to handle high demand!
South Beach Smoke – Newer e cigarette brand that has a high quality e cigarette starter kit. No delivery issues reported to date. They also have an automatic monthly ordering system for cartridges so smokers never have to worry about running out.
White Cloud – High end starter kits. They cost a bit more, but have a long warranty. They use high quality parts for long lasting overall life of the starter kit. Never reported any delivery issues.
SmokeTip – High quality starter kits with great cartridges. They have never reported any stock issues to date.
We hope this article helps consumers decide on the best e cigarette starter kit for their needs. Please communicate below any questions, thoughts, and experiences about the brands mentioned. Also feel free to recommend a brand to add to the list. J